Warranty

Jewellery is made to be worn and enjoyed. With thoughtful care, each piece can remain part of your story for years to come.

Every Flawed piece comes with a 6-month warranty from the date of purchase, covering manufacturing defects under normal use.

If your claim is approved, we’ll offer a one-time repair or replacement at no extra cost. If your piece is no longer available, you’ll receive store credit equal to its original purchase price.

What’s covered?

• Manufacturing defects.
• Unusual discolouration caused by a production defect.
• Stones or pearls that come loose due to a production defect.
• Breakage caused by a manufacturing or soldering defect.

What’s not covered?

Jewellery naturally changes with wear. Gold plating will gradually fade over time, and how quickly this happens depends on how often a piece is worn and how it is cared for.

Our warranty doesn’t cover:

• Everyday wear, including scratches, dents and the gradual fading of gold plating.
• Damage or discolouration caused by water, swimming, showering, sweat, perfume, cosmetics or chemicals.
• Damage caused by misuse, neglect or not following our care instructions.
• Damage caused by pulling, snagging, twisting or other external force.
• Lost, altered or previously repaired jewellery.

Every claim is considered individually to determine whether the issue was caused by a manufacturing defect, wear or external damage.

How to make a warranty claim?

Please contact our customer care team with your order number, clear photographs of the piece and a short description of the issue. Keep the jewellery and all its parts while we review your claim.