Hello Beautiful. How can we help you?
Where do you ship to and what are the shipping costs and delivery times?
When you order before 15:00h on business days we will send your order the same day and PostNL will deliver it within 1-2 (business) days.
To all other European countries we deliver orders in a package and the prices are calculated when you check-out. Here you can read more about shipments. We are shipping the order the same day but delivery is depending on your local delivery service. Mostly it will be delivered within 2-5 days. Read more about our shipping.
Can I adjust my order after I’ve placed it?
I received the wrong item. Now what?
How does a pre-order work?
Where can I check the status of my order?
Do I have to stay home to receive my package?
What are the payment methods I can pay with? Can I pay afterwards?
What is your return policy?
It’s not possible to return earrings because of hygiene reasons.
Our address is:
My item is broken. Do I have warranty?
Do I pay return costs?
What material is your jewelry made of?
We use the following materials:
- Earrings: 925 Sterling Silver or 925 Sterling Silver with 14K Gold Plating
- Necklaces: 925 Sterling Silver or 925 Sterling Silver with 14K Gold Plating
- Pendants: 925 Sterling Silver or 925 Sterling Silver with 14K Gold Plating
- Rings: 925 Sterling Silver or Brass with 14K Gold Plating and an extra coating to prevent rings from damages.
What is the quality of the gold plating?
Which stones do you use in your jewelry?
We also use resin (harsh) in our necklaces, rings and earrings: Grapefruit Drop Necklace and Ivory Drop Hoop.
Can I shower with my jewelry?
How can I take care of my jewelry?
How can I clean my silver jewelry?
Note: this only applies to silver jewelry.
What does sustainability mean to Flawed?
What are you doing to reduce your impact?
Where is your jewelry made?
Are you using recycled silver?