Hello Beautiful. How can we help you?
Where do you ship to and what are the shipping costs and delivery times?
Orders placed before 15:00 on working days will be shipped the same day. PostNL usually delivers within 1 to 2 days.
For other European countries, shipping costs will be calculated at checkout. Delivery depends on the local delivery service, usually within 2-5 days. Read more about shipping.
Can I adjust my order after I’ve placed it?
I received the wrong item. Now what?
How does a pre-order work?
Where can I check the status of my order?
Do I have to stay home to receive my package?
What are the payment methods I can pay with? Can I pay afterwards?
What is your return policy?
Earrings can’t be returned due to hygiene reasons. Items from our clearance sale can’t be returned but can be exchanged for another size or another item. A product with a temporary promotion discount can be returned.
Our return address is:
Does one of our rings leave a green mark on your finger? Then this is not due to the quality of the ring but to the PH value of your skin. This is not a valid return reason.
My item is broken. Do I have warranty?
Do I pay return costs?
What material is your jewelry made of?
We use the following materials:
- Earrings: 925 Sterling Silver or 925 Sterling Silver with 14K Gold Plating
- Necklaces: 925 Sterling Silver or 925 Sterling Silver with 14K Gold Plating
- Pendants: 925 Sterling Silver or 925 Sterling Silver with 14K Gold Plating
- Rings: 925 Sterling Silver or Brass with 14K Gold Plating and an extra coating to prevent rings from damages.
What is the quality of the gold plating?
Which stones do you use in your jewelry?
We also use resin (harsh) in our necklaces, rings and earrings: Grapefruit Drop Necklace and Ivory Drop Hoop.
Can I shower with my jewelry?
How can I take care of my jewelry?
How can I clean my silver jewelry?
Note: this only applies to silver jewelry.
What does sustainability mean to Flawed?
What are you doing to reduce your impact?
Where is your jewelry made?
Are you using recycled silver?